{"id":899,"date":"2023-12-12T13:58:00","date_gmt":"2023-12-12T12:58:00","guid":{"rendered":"https:\/\/showcase6.better-hotel.com\/?page_id=899"},"modified":"2024-12-16T18:00:08","modified_gmt":"2024-12-16T17:00:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/malostranskaresidence.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Is smoking allowed in the apartments?<\/b><\/p>

  • No, all apartments including the building are strictly non-smoking.<\/li><\/ul>

    \u00a0<\/b><\/p>

    What are the reception opening hours?<\/b><\/p>

    • The reception is open every day from 8 am to 9 pm.<\/li><\/ul>

      \u00a0<\/b><\/p>

      What time can I check in and what time do I need to leave the apartment?<\/b><\/p>

      • Check-in is possible between 2 pm and 9 pm. Check-out from the apartment is between 9 - 11am.<\/li><\/ul>

        \u00a0<\/b><\/p>

        Is it possible to arrive or depart earlier or later than the scheduled time?<\/b><\/p>

        • Yes, it can be individually arranged for earlier\/later departure or arrival. This service may incur a charge and must be confirmed at least 36 hours in advance.<\/li><\/ul>

          \u00a0<\/strong><\/p>

          Do you provide luggage storage for early arrivals or late departures?<\/strong><\/p>

          • Yes, it is possible to store your luggage free of charge during reception opening hours.\u00a0<\/li><\/ul>

            \u00a0<\/b><\/p>

            Is WI-FI available?<\/b><\/p>

            • Yes, free high-speed Wi-Fi is available.<\/li><\/ul>

              \u00a0<\/b><\/p>

              Are pets allowed in the hotel?<\/b><\/p>

              • Dogs are allowed in some apartments. Please contact us for more information.\u00a0<\/li><\/ul>

                \u00a0<\/b><\/p>

                Do you provide room service?<\/b><\/p>

                • Yes, daily room service is included.\u00a0<\/li><\/ul>

                  \u00a0<\/b><\/p>

                  What is the refundable security deposit?<\/b><\/p>

                  • The refundable security deposit is EUR 100\/apartment.\u00a0<\/li><\/ul>

                    \u00a0<\/b><\/p>

                    Is breakfast included in the room rate?<\/b><\/p>

                    • No, breakfast at the partner caf\u00e9 can be purchased on site.\u00a0<\/li><\/ul>

                      \u00a0<\/b><\/p>

                      Is parking available and what is the cost?<\/b><\/p>

                      • Nab\u00edz\u00edme parkov\u00e1n\u00ed v nedalek\u00e9 gar\u00e1\u017ei za 40 EUR\/den. Vzhledem k omezen\u00e9 kapacit\u011b, je rezervace p\u0159edem nutn\u00e1.\u00a0<\/li><\/ul>

                        \u00a0<\/b><\/p>

                        Which payment methods do you accept?<\/b><\/p>

                        • You can pay in cash CZK or EUR, or by credit card (MasterCard, Maestro, Visa)<\/li><\/ul>

                          \u00a0<\/b><\/p>

                          Is the kitchen equipped with utensils?<\/b><\/p>

                          • Yes, each kitchen is fully equipped with a hob, dishwasher, fridge\/freezer, kettle, Nespresso coffee machine.<\/li><\/ul>

                            \u00a0<\/b><\/p>

                            Is it possible to buy capsules for the coffee machine?<\/b><\/p>

                            • Several capsules are ready for each stay. Additional capsules can be purchased. Teas of several kinds are available free of charge.<\/li><\/ul>

                              \u00a0<\/b><\/p>

                              Are there towels and a hairdryer in the bathroom?<\/b><\/p>

                              • Yes, there is a hairdryer, hand towel and bath towel in the bathroom for each guest.<\/li><\/ul>

                                \u00a0<\/b><\/p>

                                Do the apartments have a washing machine?<\/b><\/p>

                                • The Executive Suites, Presidential Suite and Penthouse have a washing machine. Iron and ironing board are available. The hotel's laundry service is available for a fee.\u00a0<\/li><\/ul>

                                  \u00a0<\/b><\/p>

                                  Can I use Netflix on the TV?<\/b><\/p>

                                  • Yes, all TVs support streaming apps. Satellite streaming is not available.<\/li><\/ul>

                                    \u00a0<\/b><\/p>

                                    How can I book a stay with you?<\/b><\/p>

                                    • You can book your stay online on our website or by emailing our reservations department at info@malostranskaresidence.com.\u00a0<\/li><\/ul>

                                      \u00a0<\/b><\/p>

                                      Can I pay for my stay on the spot?<\/b><\/p>

                                      • Yes, but for every reservation a credit card pre-authorization is made prior to arrival. It is then possible to choose the form of payment according to your preferences on the spot.\u00a0<\/li><\/ul>

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                                        What are the cancellation fees?<\/b><\/p>

                                        • In case of cancellation less than 5 days before arrival, a 100% cancellation fee will be charged. Non-refundable bookings are always subject to a 100% cancellation fee.\u00a0<\/li><\/ul>

                                          \u00a0<\/b><\/p>

                                          Is Malostransk\u00e1 Residence wheelchair accessible?<\/b><\/p>

                                          • No, unfortunately our facilities are not suitable for wheelchair users.<\/li><\/ul>

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                                            FAQ Jsou apartm\u00e1ny ku\u0159\u00e1ck\u00e9? Ne, v\u0161echny apartm\u00e1ny v\u010detn\u011b prostor budovy jsou striktn\u011b neku\u0159\u00e1ck\u00e9. \u00a0 Jak\u00e1 je otev\u00edrac\u00ed doba recepce? Recepce je otev\u0159en\u00e1 ka\u017ed\u00fd den od 8 do 21 hod. \u00a0 V kolik je mo\u017en\u00e9 se ubytovat a v kolik je nutn\u00e9 apartm\u00e1n opustit? P\u0159\u00edjezd je mo\u017en\u00fd mezi 14 – 21hod. Check-out z apartm\u00e1nu je mezi […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/malostranskaresidence.com\/en\/wp-json\/wp\/v2\/pages\/899"}],"collection":[{"href":"https:\/\/malostranskaresidence.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/malostranskaresidence.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/malostranskaresidence.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malostranskaresidence.com\/en\/wp-json\/wp\/v2\/comments?post=899"}],"version-history":[{"count":19,"href":"https:\/\/malostranskaresidence.com\/en\/wp-json\/wp\/v2\/pages\/899\/revisions"}],"predecessor-version":[{"id":1198,"href":"https:\/\/malostranskaresidence.com\/en\/wp-json\/wp\/v2\/pages\/899\/revisions\/1198"}],"wp:attachment":[{"href":"https:\/\/malostranskaresidence.com\/en\/wp-json\/wp\/v2\/media?parent=899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}